Privacy Policy

This Privacy Policy includes important information about your personal data and I encourage you to read it carefully. By using my products, services and my website and by sharing your personal data with me, you acknowledge that your personal data will be processed in the manner described in this Privacy Policy. From time to time, I may need to change this Privacy Policy and the most recent version is available on my website at www.whwildgoose.com

1. Your privacy is important to me

I value your right to privacy and strive to protect your personal data in accordance with the Royal College of Veterinary Surgeons' Code of Professional Conduct and applicable data protection legislation, including the EU General Data Protection Regulation (GDPR). Under this legislation, I act as the data controller and will comply with the data protection principles by making sure that all your personal data is:

fairly and lawfully processed in a transparent manner
processed for specific and limited purposes
adequate, relevant and not excessive, and limited to the purpose for which I use your personal data
accurate and kept up to date
not kept longer than necessary
processed in accordance with your rights to information, correction or deletion
protected to ensure the security of your personal data
not transferred to countries outside the United Kingdom unless the country to which your personal data is to be transferred has adequate protection for you.

2. Collecting your personal data

I may collect information about you in various ways:

directly by verbal communication, telephone calls and email communications
additional data may be provided by third parties authorised by you, such as family members or friends
directly from you when you visit my website at www.whwildgoose.com, which may include information you provide to me using a contact form on that website
from publicly available sources, such as LinkedIn and social media
when you visit my website using cookies.

3. Your personal data

The information I collect depends on the nature of my business relationship with you and I may collect the following information from you:

personal details such as name and gender
contact details such as telephone number, postal and e-mail addresses
details of products and services provided by me and your payment, receipt and invoice details
marketing and communication preferences.

4. Using your personal data

I will process your personal data for the following purposes:

customer or supplier administration
supply and delivery of the services or products ordered by you
administrating payment of invoices and collection of debts
marketing purposes
provide, administer and communicate with you about my products, services, offers or other updates that might be relevant to you
scientific studies and research
continuous improvement of my services
compliance with Data Protection legislation and/or any applicable laws and regulations
protect against and prevent fraud and unauthorised transactions
anonymizing personal information
enforce my legal rights, and protect my assets and business
comply with professional regulations and code of conduct
use personal data in an anonymized way for survey analysis and research purposes
any other purposes of processing of your personal data agreed upon with you.

In order for me to best provide my services to you, I must be able to collect and use the information as described in this Privacy Policy. This means that data collection is largely necessary for fulfilling the relationship I have with you, and where that is not the case, I have a legitimate interest in collecting your personal information in case I need this information to comply with legal and regulatory obligations. In case I don’t have a legitimate interest, or I don’t need your information to fulfil the relationship I have with you, I will ask for your explicit consent. When I process your personal data based on explicit consent, please note that you have the right to withdraw that consent at any time. You may do so by sending a request to me by email at whwildgoose@aol.com

5. Sharing your personal data

When necessary, I may share your personal data with third parties, including providers of other veterinary services such as second opinion or referral clinicians, laboratories, insurance companies, debt recovery firms and where necessary, my professional indemnity insurers or the Royal College of Veterinary Surgeons. I will ensure that safeguards are implemented to ensure the protection of your personal data when disclosing your personal data to a third party. In some cases, I may need to transfer your personal data to parties that are located in countries outside the United Kingdom (UK) that may offer a lower level of data protection than in the UK. In such a case, I will ensure that adequate measures are taken to protect your personal data in accordance with any applicable data protection legislation and that the minimum and least sensitive details will be shared. Your personal data shall not be rented, nor sold to third parties without your prior and explicit consent.

6. Storage of your personal data

Your personal data will not be stored for longer than is necessary. I will normally keep your personal data for the duration of the business relationship that I have with you and for a period of 7 years after the end of my services to you. You can request in writing to have your personal data deleted at any time and I will do this within 30 days.

7. Protecting your personal data

I will implement the necessary administrative and technical measures for ensuring a level of security appropriate to any risks that I have identified. I will protect your personal data against destruction, loss, alteration, unauthorized disclosure or access. These measures shall include the following:

prevention of unauthorised persons from gaining access
prevention of unauthorised use or disclosure
ensuring that persons entitled to use your personal data gain access only to such personal data as they are entitled to access
ensuring that your personal data cannot be read, copied, modified or deleted by persons not having the right authorisation to do so
ensuring that your personal data are processed solely in accordance with the purposes for which your personal data is collected
protection against alteration and accidental destruction or loss
data recovery procedures
anti-malware controls
security updates

I am committed to protecting your personal data and will endeavour to ensure that my service providers will comply with this Privacy Policy and will be compliant with GDPR and local privacy legislation. I will also ensure that I will keep your personal data accurate and up to date but request that any changes, such as your contact details, are sent to me in writing at whwildgoose@aol.com

8. Your rights

You have the right to the following, in the circumstances set out below:

information about and access to your personal data
rectify your personal data
erasure of your personal data (‘right to be forgotten’)
restrict the processing of your personal data
object to the processing of your personal data
receive your personal data in a structured, commonly used and machine-readable format and to transmit or have it transmitted to another organisation.

9. Cookies and social media

I use certain cookies and social media plug-ins on my website. Some of them are essential to make my website work whereas others serve to provide you with a better, faster and safer user experience. Cookies are small pieces of data that are stored on your computer or mobile device via your browser. For more information on how I use cookies and how you can manage cookies, please read my website Cookie Policy.

10. Contact

If you have any questions, comments or complaints about this Privacy Policy or the processing of your personal data by me, please feel free to contact me by email at whwildgoose@aol.com

If, however, you wish to raise a complaint regarding the processing of your personal data or are not satisfied with how I have handled your information, you have the right to lodge a complaint with the supervisory authority at:

Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Tel: 0303 123 1113

Web: ico.org.uk/global/contact-us

3 May 2023